FREQUENTLY ASKED QUESTIONS
Straight answers about car keys.
Practical information about quotations, attendance, programming, security checks and warranty coverage.
Can you make a replacement key if every key is lost?
For many vehicles, yes. We can gain access, identify the correct key, cut it and program it at the vehicle. Send the registration for compatibility and quotation.
What documents do I need?
We require photo identification and proof that you own the vehicle or are authorised to use it before security-related work begins.
Can you work at my home or workplace?
Yes. Genio is fully mobile and can attend homes, workplaces and suitable roadside locations within the coverage area.
Will my existing key still work?
Usually, yes. The exact outcome depends on the vehicle and the security procedure required. We explain this before programming begins.
How long does key programming take?
Times vary by make, model and key situation. A spare key can be straightforward, while an all-keys-lost job may take longer. We provide guidance with your quotation.
Can you repair a damaged remote or key fob?
Often. Buttons, shells, batteries and some electronic faults can be repaired. A photograph of the key helps us assess the best option.
Do you cover vans and motorcycles?
Yes, subject to model and security-system compatibility. We have dedicated van-key and motorcycle-key services.
Is a mobile locksmith cheaper than a main dealer?
It can be, and a mobile service may also avoid towing and dealer waiting times. The price depends on the vehicle and key type, so we quote the specific job.
Which makes and models can you work on?
We support many popular UK vehicles. Send the registration or make, model and year so we can confirm compatibility before booking.
What does the 12-month warranty cover?
The warranty applies to eligible parts and workmanship supplied by Genio. Full conditions and exclusions are explained in our terms and with the completed job.
READY WHEN YOU ARE
Tell us the vehicle and what has happened.
Call now, send the details on WhatsApp or use the guided quote request at the top of this page.
